The Importance of Gemba
por Ian Cato na Innovation and Change
Gemba is a Japanese word which means at the site. When Gemba is used in conjunction with process improvement methodologies, it refers to the act of making observations of the process in action. It would seem obvious that these observations should be a basic tenet of any process improvement effort, yet, in cases where there are preconceived notions of the primary issues and/or there is a large volume of data available, the need for Gemba can be overlooked.
Three Reasons Why Leaders Fail
por Timothy F. Bednarz, Ph.D. na Leadership
It is unrealistic to expect that all forms of leadership are successfulbecause they are not. The nature of leadership is such that leaders are going to take risks and fail. An effective leader learns from failure and moves forward. However, there are failures in leadership not associated with risk taking that can undermine and paralyze an organization.
Missed Sales Forecasts: Is it the sales manager or the sales team?
por Colleen Stanley na Sales and Marketing
It's the second quarter of the year and revenues are running behind. Sure, it's easy to point the finger and blame poor results on the sales team. But take an objective step back and ask the question. Is it you or your sales team that is falling short? There is an old saying, "The pace of the leader is the pace of the pack." What kind of sales leader are you and where could you improve in order to create more sustainable and predictable revenues.
Owners Cash In with an ESOP: the Coast Citrus Story
por Martin Staubus na Succession Planning
Freeland feels pursuing the ESOP was a great thing to do for management and the employees. She said that employee ownership helps them recruit and, more importantly, retain their current employees. I think employee ownership is an additional benefit many other companies cant provide, said Freeland. Our company has wonderful in-house talent men and women who have grown here and moved up through the ranks many have been with us 15 to 20 years and beyond. We want to retain those exceptional employees.
The Evolution of Blind Acceptance
por Joe Evans na Management and Leadership
The squeaky wheel gets the grease, correct? Not always it seems. Sometimes we get accustomed to that wheel squeaking and dont even realize we have begun ignoring it altogether. In the field of Psychology, the reduction of psychological or behavioral response occurring when a specific stimulus occurs repeatedly is known as habituation. Business leaders often suffer from habituation.
Services to Sales: Beware six ineffective behaviors
por Marshall Goldsmith, Don Brown, and Bill Hawkins na Sales and Marketing
As we developed content for What Got You Here Wont Get You There in Sales, we spoke to hundreds of buyers in our customers organizations and in organizations new to us. As we uncovered why what gets you here wont get you there in sales and service, we discovered some bad habits that result when people try to push outcomes!
Business in Decline? Check Your Business Model
por Tom Krekel na Strategy and Planning
What would you do if your business was in decline? What if your predicament was made worse because your entire industry was losing ground?
Heres the story of what one company did. They changed their business model.
Solution to the Often Dreaded Traditional Review Process
por Kris Boesch na Human Resources and Personnel Management
Traditional reviews are fairly useless for impacting behavior and additionally tend to be damaging to morale. There is such a power differential that it feels very condescending for the employee (subordinate) and very uncomfortable for the empathetic manager (superior.)
All you have to do is ask a group of managers how they feel about reviews and youll often hear moans and groans. In some cases, an entire company looks up sheepishly knowing that they are completely out of integrity with conducting reviews.
Were All Too Busy Missing Amazing Opportunities
por Daniel Burrus na Management and Leadership
Were all very busy.
In fact, you are likely busier this year than last year. Every month seems to go by faster. The pace of life is accelerating. But ask yourself: In the five years before GM went bankrupt, were the top executives busy every day? Yes, they were very busy. But being busy didnt help them, and it wont help you!
Should You Stay or Should You Go?
por Andy Birol na Business Planning and Strategy
Congratulations, your business has survived the recession! Thanks to your leadership, you held off the banks, reduced your debt, collected your receivables and delivered great products and service.
Today, your firm runs lean, with loyal customers and reasonable profits. So what should you do next? Are you satisfied, dissatisfied or neither? Should you grow your business or should you sell it?
Victims, Villains and Heroes: Managing Emotions in the Workplace
por Don Phin, Esq. na Human Resources and Personnel Management
Why would someone risk his or her career by engaging in sexual harassment? Why does someone who never gets it on the job end up suing their employer after they are fired? Why do you sometimes feel as if you own other peoples problems? Why do entrepreneurs sabotage their success?
The simple answer is: we all love drama!
The Art of Saying No
por Travis Bradberry, Ph.D. na Personal Growth and Development
IResearch from the University of California in San Francisco shows that the more difficulty you have saying no, the more likely you are to experience stress, burnout, and even depression. Saying no is indeed a major challenge for most people. Anyone who suffers from the stress that comes from over commitment can get help themselves by following these simple strategies for saying no.
Do You Really Believe That?
por Colleen Stanley na Sales and Marketing
The self help guru's are the best at teaching, "You are what you believe. Your thoughts determine your outcomes and actions. And what you think about most will manifest in your life."
These guru's are right and many salespeople and sale managers still subscribing to old beliefs and ways of selling do not serve them well in the information age.
Prospects are smarter, well armed with information and detect sales techniques quickly. They don't enjoy sales meetings that seem like a role play. Prospects want salespeople that are the real deal and real smart.
Here are three beliefs to check and change if you'd like to enjoy better results from sales in 2012.
Transcendent Leadership: How to Lead Anyone, Anywhere, Anytime
por Les McKeown na Management and Leadership
How often have you read (or listened to) a leader complaining about the compromises, pressure and stresses that their leadership role places not just upon them, but on their family, friends and other relationships?
If you're a leader, maybe on occasion you've maybe even done it yourself.
But what if it didn't need to be this way? What if your leadership role just felt, well... right: demanding, yes, but fun too; challenging but controllable; intense but invigorating? What if with every step on the ladder of leadership you felt more comfortable, more "in the zone," less stressed, less pressured?
The Promise of Entrepreneurship
por Adelaide Lancaster na General and Miscellaneous
Get more of what you want and less of what you don'tthat is the promise and potential of entrepreneurship, plain and simple.The problem is that it doesn't stay plain and simple. Despite setting out to work on your own terms, it's actually quite easy to lose sight of what you sought to achieve in the first place. Here's why.
Have a Plan B: Embrace intelligent flexibility
por David K. Murray na Business Planning and Strategy
Why has Facebook evolved so successfully, while leaving MySpace in ruins? Why has Wal-Mart expanded into new offerings, like groceries, while K-Mart languishes? Why was the Apollo program so successful, while the Space Shuttle program is scrapped? The answers have much to do with intelligent and flexible leadership that modifies business models by making strategic and tactical adjustments, by devising a Plan Bnot a contingency plan, but one that evolves intelligently from your original plans.
Strong Development Plans Start With Solid Business Plans
por Cyndi Gave na Management and Leadership
So you've decided to invest in Leadership Development...
The Most Neglected Fact in Business
por Chip Conley na Organizational Behavior
Henry Ford complained, "Why is it when I need a pair of hands, I have to get the whole man as well?" Sorry, Henry, that's how it works. My father, when he was in the midst of strenuous management-labor negotiations would say to me as a kid, "I love business, but the people side of business can be really frustrating." As much as I love my dad, I see the fallacy in his thinking now that I'm no longer a young whipper-snapper. There is no people "side" of business. The most neglected fact in business is that we're all human and virtually everything we do in the context of business can be distilled down to the emotions and whims of people, just like you and me.
Does Your Customer Really Need You? Lessons from Zappos
por Joseph Michelli, Ph.D. na Customer Service and Quality
I suspect that in a few years we will be hearing about people who watch "how to" videos on YouTube and then decide to remove their own tonsils, as opposed to paying a doctor for the service. Let's face it, every business is at risk of becoming a commodity, thanks in large part to the speed of information delivery, consumer empowering technologies, and media outlets that tell consumers that the economy is too fragile for them to be spending money. So how is it that some travel agents still thrive after the advent of Priceline and Travelocity? Why do some companies maintain premium pricing while similar businesses have to resort to discounting to attract price sensitive consumers? And the most important question of all, how can YOU assure that YOUR business doesn't fall into the commoditization trap?
Entrepreneur to CEO: The Ten Big Hurdles You Face
por Greg Pashke na Leadership
Making the transition from budding entrepreneur to CEO of a sizable organization is a considerable journey. Most who try, do not make it. I asked a select group of CEO's, business coaches, and other really smart people what they perceived as the major obstacles that needed to be overcome.
Interestingly many of the attributes that serve the entrepreneur well, are also helpful in the more expansive CEO role. Adjectives like passionate, inspirational, persevering, visionary, adaptive, achieving, and risk tolerant are vital in both roles. To make the successful transformation involves enhancing these as well as an increased focus in some crucial areas.