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May 2, 2017

Who looks forward to difficult conversations with their managers and employees? Probably not most well-adjusted individuals. At the same time, how necessary is it for leaders and managers to have difficult conversations with their employees and direct-reports? I’m gues...

March 31, 2017

Most businesses have not only new customer acquisition strategies and goals, but also goals for retention and growing relationships with existing clients and customers. Many businesses rely on their “customer care” or customer service team to execute the important rete...

March 3, 2017

The current national unemployment rate is 4.9% as of the time of this writing which means that hiring a productive salesperson can be a competitive endeavor if not downright difficult.

Salespeople tend to be outgoing and engaging. It’s easy to convince yourself that you...

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